Latest Shipping Updates
*Our customer care team is experiencing a surge in customer requests. Please know that all customer requests will be addressed. We are doing our best to zero out inquiries daily. Please expect delays. Thank you.*
To our CoverMyMouth community,
Please read on to stay updated on the latest shipping estimates and any impacted delays. We'll continue to keep updating this page to stay transparent and provide information to help you track progress on your orders.
DELIVERY GUARANTEE: We'll make sure our customers receive their orders. If any order is confirmed lost, has sat in pre-shipment for more than 20 days, or mishandled by USPS, we will ship you a replacement right away.
HOW LONG DOES DELIVERY TAKE?
Currently, all orders have continued to take an average of 2-3 business days for processing and production. Orders are also made-to-order, which means we have zero waste inventory and this allows us to provide significantly more design options (over 1500+) than any other brand.
Shipment labels are created when orders are shipped from our London facility, and then scanned when they arrive at a USPS facility in California. You will then start to see tracking activity within 48-72hrs. Delivery then takes about 4-5 days.
Please know we are working hard to minimize any delays as much as possible, and doing everything we can to get orders delivered to you.
CAN I CANCEL OR CHANGE MY ORDER?
Orders can only be adjusted or canceled within 6 hours from the time an order is placed. For immediate cancellation, please login to your account or view your order status page that was emailed to you, and click on "CANCEL" or "EDIT". You can also message us via email at firstname.lastname@example.org but there may be a delay in our response so please note we will try process your request as soon as possible and let you know if we were able to update your order accordingly.
NOTE: Please be sure to double-check your email and shipping address to avoid missed notifications or delivery failures.
MY TRACKING STILL SAY PRE-SHIPMENT, WHEN WILL IT SHIP?
This is an issue with USPS skipping their origin scan to save time on shipping. We're seeing only minor delays of showing tracking activity with some orders. We have re-shipped dozens of orders only to find that the original order is arriving as we send out the replacement. Due to the tracking delays on USPS's end, we will not be re-shipping orders unless they are 20 days past the date of pre-shipment, when the order was shipped from our facility.
For more information on who we are, our masks, returns/exchanges, and more — please visit our FAQ page.