COVID-19 Shipping Updates - Click Here for the latest info.
UPDATE: All orders now ship with new adjustable face masks and nose wires. Product images will be updated soon. Learn More.
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FAQ

Who We Are & Our Masks

Are you an American company?

Yes, we are a local business in the U.S., and our sales, marketing, and operations teams are based in New York City and Los Angeles. Our production crew is based in the U.K where our masks are cut/sewn/printed and shipped from our London Facility. And we are partnered with FrontlineFoods.org across the U.S and World Central Kitchen to give back to the frontline and support impacted communities from each mask sale.

Where are the masks made?

Our masks are designed by our teams in New York and Los Angeles, and made in the U.K. - cut/sewn/printed and shipped from our London Facility.

What materials are used in the masks?

Our masks are compliant with CDC guidelines — using multiple layers of lightweight fabric:
  • · Protective particle-resistant front: 100% hydrophobic proprietary poly-blend fiber
  • · Cooling interior: Ultra-soft cotton layer to wear it comfortably
  • · Our MaskFit™ adjustable fabric cinches easily to enable a comfortable, form-fit without compromising protection. Perfect for any face size and shape providing extra comfort, reduced sliding, and full mouth and nose coverage. Available in Small & Large.
  • · FlexPocket™ includes a replaceable PM2.5 filter (5-layer). Extra filters available.
  • · FlexAdjust™ Loops: Absolute comfort for your ears with both the perfect stretch AND adjustable length, unlike any other mask
  • · Nose clips: Includes 5 adhesive nose clips to prevent fog on glasses and shades.

Do your masks have the nose wires?

Our masks now include adhesive nose wires/clips. Why adhesive? Permanent nose wires would affect our all over printing process & print quality, and we want to continue offering you the largest selection of over 1000+ designs. For best results to adhere to the fabric, place the nose wire inside the FlexPocket™ towards the top near your nose.
NOTE: Product images will be updated, however all orders placed after 9/17 will include 5 adhesive nose wires to help prevent fog on eyeglasses and shades. Additional nose clips will be available soon.

Do you have form fitting masks?

Our MaskFit™ adjustable fabric cinches easily to enable a comfortable, form-fit without compromising protection and effective in reducing the transport of air droplets/particles. . Perfect for any face size and shape providing extra comfort, reduced sliding, and full mouth and nose coverage. Rectangular in shape when flat to enable vibrant high quality printing (as you see in the first product photo) and allow flexibility for coverage on various faces, and then form fit to your face when worn (as seen in the second product photo). Please see the additional customer photos on our Facebook and Instagram.

Are the ear straps adjustable?

Our FlexAdjust™ Loops provide absolute comfort for your ears with both the perfect stretch AND adjustable length, unlike any other mask. While most other masks use ear loops made from materials used for shoe laces that irritate, flat awkward elastic, or use heavy adjustable toggles--CoverMyMouth face masks use both ultra soft elastic and weightless no-slip silicone toggles. Easily hides behind your ear, and you'll forget they're even there. Just slide to adjust.
NOTE: Product images will be updated, however all orders placed after 9/17 will include FlexAdjust™ Loops.

Can you make face masks with my design?

We do offer custom masks for our customers and can print original designs only. The masks are $19.99 and we provide a mockup preview for your approval before it's made. For custom face mask wholesale orders please email us at customercare@covermymouth.com.

Giving Back To Communities

Do you give back or support charities?

Yes, a portion of proceeds from each mask sale is directly donated to support organizations that are making a good impact on the world.
To date, we have donated over $11,000 to support communities. We are partnered with FrontlineFoods.org, in partnership with World Central Kitchen 501(c)(3) charitable organization led by chef José Andrés, to support communities in times of crises. A portion of proceeds from each mask sold will be donated to support local restaurants and feed frontline heroes and impacted communities. We also donate a portion of proceeds from our Pride face masks to The Trevor Project, helping to provide support to and saving the lives of our LGBTQ+ youth. You can make direct contributions to our efforts on our donation page.

Orders & Delivery Times

Why does my order show as fulfilled but not delivered?

If you see your order has been fulfilled, this means that your order has been shipped and is now with USPS on its way to you!

What shipping options are available?

We currently offer Standard Shipping with USPS (6-9 business days after your order has been processed and shipped). We do not offer next-day or expedited delivery. If you pay with Amazon Pay, your order would still be shipped via Standard USPS.

Did my order ship yet?

Orders take on average 3 to 5 business days to ship from our London facility as it is noted throughout our website, on each product page, and at checkout. Your order is being processed and your mask is being made just for you. You will receive a confirmation email when your order ships along with any shipping details. If after 9 businesses days you still have not received a notification of shipment, please contact us.

Where is my order, it still says pre-shipment?

U.S. Orders: If you received a confirmation email that your order has been shipped, the package has already shipped from our London facility and has been picked up by USPS. This has been consistent with no issues. A tracking number was sent to you, but please note that USPS **DOES NOT UPDATE** their tracking information until the package reaches the final USPS facility in your zip code (and at times not until it gets delivered). This is due to the impact from COVID-19. The tracking information will continue to say "PRE-SHIPMENT" in Gardena, CA but your package is already with USPS and shipped from our facility on the date of your email notification. Note: We have seen on previous orders that USPS has scanned each step of the way but does not update their tracking history on their website. Please note that we do not have the ability to update it and recommend you reach out to USPS to check on the latest status.
USPS has experienced unprecedented volume of shipments while operating at 25% + staff reduction due to COVID-19 and currently have been taking 6-9 days on average to scan the packages so you can see the tracking information, and deliver in the US, however we do see some shipments get to customers sooner, and so we want you to be aware.

How long does delivery take after it ships?

DELIVERY (updated 9.17.20)
U.S. Orders: All orders have consistently shipped out within 3-5 business days from our London U.K. facility and arrives in 2 days to our California U.S. facility to help shorten overall delivery time. USPS then picks up your package to deliver it to you. We have continued to see on several orders that USPS does not update the tracking information on the website, up until the date of delivery, but we have confirmed in tracking history (once delivered) that they had been scanning each step along the way - it just doesn't show on the tracking link.

Delivery Timelines: Local carrier delivery timelines after shipment vary.

U.S. orders: 6-9 days via USPS Standard (tracking # provided but USPS does NOT update until reaching final destination zip code)

U.K orders: 3-5 days via Royal Mail (tracking # provided but Royal Mail is not consistent with updating)

Canada orders: 24-30 days via Canada Post (tracking unavailable)

Australia: 24-30 days (tracking unavailable)

Worldwide orders: 3 weeks on average (tracking unavailable)

With so many scams out there will I really get my order?

100% YES. We're aware of the terrible business practices out there so we want to make sure you feel confident when purchasing from CoverMyMouth.com. We're proud to be an American company committed to serving our customers 100% satisfaction, and we guarantee delivery by making sure our customers receive their orders no matter what. We understand the challenges with shipping these days so if any order is confirmed lost, has sat in pre-shipment for more than 20 days, or mishandled by USPS, we will ship you a replacement right away.

What's your return policy?

100% SATISFACTION GUARANTEE
Try CoverMyMouth face masks for 7 days. If you don't love your mask just let us know, and we'll process an exchange or refund — simple.

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