Shipping & Payment Terms
For any questions or comments our email is customercare@covermymouth.com. Please read completely for important details on expected shipping and delivery times.
Shipping starts at $3.99 for one face mask, and $.99 for each additional mask.
DELIVERY
U.S. Orders: All orders have consistently shipped out within 2-3 business days from our London U.K. facility and arrives in 2 days to our California U.S. facility to help shorten overall delivery time. From there we hand off to USPS to deliver to you. We have continued to see on several orders that USPS is delayed in updating the tracking information on the website, up until the date of delivery, but we have confirmed in tracking history (once delivered) that they have been scanning each step along the way.
Delivery Timelines: All orders ship out within 2-3 business days. Local carrier delivery timelines after shipment below:
ORDER CANCELLATION POLICY OTHER SHIPPING INFORMATION DELAYS We always do our best to get shipments delivered on time and quicker than expected, however, there are situations which are beyond our control. We are not responsible for delays due to any weather conditions, postal delays, incorrect or incomplete shipping addresses, natural disasters, or refusal to accept packages. PAYMENT TERMS WHERE WE SHIP DOMESTIC SHIPPING U.S. SHIPPING FAQs Q: Do you ship to P.O. Boxes? A: We cannot ship to P.O. Boxes. Q: I haven’t received my item. Who should I contact? A: All orders are processed Monday through Friday but are not processed or shipped on weekends or holidays. If you still think your order is missing, email us at customercare@covermymouth.com Q: Why doesn't the shipping carrier's website recognize the tracking number for an order I placed? A: Your tracking number won’t be recognized until approximately 24 – 48 hours after your order has shipped. This is the time needed for their online tracking system to update. Try tracking your package again the following day and follow it to your front door! There are times during peak season especially where the postal service gets very behind in scanning packages so updates will not show up. This is out of our control. On international shipments to the EU or other countries (Canada, Australia, etc) we typically lose visibility of the tracking once an item makes it through your local customs office. Any questions about orders or tracking you can always feel free to email us at customercare@covermymouth.com and we will reply as fast as possible. The Delivery Guarantee will apply on orders not received within 45 business days. Q: How will you notify me if there is a problem with my order? A: All order communication is done via email, so it’s important that your email address is accurate and current.